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Customer Service
Customer Success Manager
Turn customers into loyal fans with a proactive CSM trained to drive retention, upsells, and long-term client value.
$5,800
/mo
Average U.S. Salary
$1,200
/mo
🇵🇭 Philippine Average Salary
79
%
Potential Savings
$1,800
/mo
🇧🇷 LatAm Average Salary
69
%
Potential Savings
Job Description
Customer retention isn’t luck—it’s strategy. Marco’s Customer Success Managers are trained to onboard, engage, and grow customer accounts with a mix of empathy, structure, and insight. Whether you’re a SaaS company, agency, or service provider, they’ll help your clients get results—and keep coming back.
Tasks
- Onboard new customers and ensure early activation
- Build and maintain strong client relationships
- Conduct regular check-ins and performance reviews
- Identify expansion and upsell opportunities
- Track customer health and proactively resolve issues
- Collaborate with product, support, and sales teams
- Maintain CRM records and customer documentation
- Monitor NPS, churn risk, and retention metrics
Qualifications
- 3+ years in customer success or account management
- Excellent communication and relationship-building skills
- Experience with CRM tools (HubSpot, Salesforce, etc.)
- Comfortable presenting data and strategic recommendations
- Fluent in English with a client-first mindset
- Bonus: Experience in SaaS, agency, or recurring service models
