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Customer Service
Customer Support Rep
Keep customers happy with a support rep trained to resolve issues fast, professionally, and with a human touch.
$3,900
/mo
Average U.S. Salary
$900
/mo
🇵🇭 Philippine Average Salary
77
%
Potential Savings
$1,300
/mo
🇧🇷 LatAm Average Salary
67
%
Potential Savings
Job Description
Great support isn’t just about solving problems—it’s about building trust. Marco’s Customer Support Reps are trained in best-in-class ticketing systems, product knowledge, and empathy-driven communication. Whether it’s email, chat, or phone, they’ll help your customers feel heard, supported, and taken care of—so you can focus on growth.
Tasks
- Respond to customer inquiries via email, chat, or phone
- Troubleshoot technical or service issues quickly
- Escalate complex cases to the appropriate teams
- Maintain accurate records in support ticket systems
- Write and update knowledge base or FAQ articles
- Track and report on support trends and feedback
- Help improve product based on user insights
- Ensure fast, friendly, and helpful resolutions
Qualifications
- 1–3 years in customer support or service roles
- Excellent written and verbal communication skills
- Experience with tools like Zendesk, Intercom, or Freshdesk
- Calm under pressure and skilled in conflict resolution
- Fluent in English and empathetic by nature
- Bonus: Familiar with support in SaaS, eCommerce, or digital products
