Customer Experience Manager - Marco remote hiring

Customer Service

Hire a Customer Experience Manager

Every customer touchpoint optimized into a competitive advantage. End-to-end journey design, NPS management, and CX improvements that reduce churn and drive referrals.

Up to 81% savings

Remote

Full-time

Salary Intelligence

Monthly rates · USD · Based on market data

Junior

1–2 years experience

🌎 LatAm Save 73%

$1,400/mo

🇵🇭 Philippines Save 81%

$900/mo

🇿🇦 South Africa Save 77%

$1,200/mo

versus

🇺🇸 U.S. Average

$5,000/mo

Most Hired

Mid-Level

3–4 years experience

🌎 LatAm Save 73%

$2,000/mo

🇵🇭 Philippines Save 81%

$1,400/mo

🇿🇦 South Africa Save 77%

$1,750/mo

versus

🇺🇸 U.S. Average

$7,500/mo

Senior

5+ years experience

🌎 LatAm Save 73%

$3,000/mo

🇵🇭 Philippines Save 81%

$2,200/mo

🇿🇦 South Africa Save 77%

$2,700/mo

versus

🇺🇸 U.S. Average

$10,000/mo

Role overview

What does a Customer Experience Manager do?

Customer experience isn't a department—it's a strategy. Marco's Customer Experience Managers design and optimize every touchpoint in the customer journey, from first interaction to renewal. They analyze NPS and CSAT data, map customer journeys, identify friction points, and implement improvements that increase satisfaction, reduce churn, and drive word-of-mouth growth.

What does a remote customer experience manager do? They map end-to-end customer journeys, design and manage NPS/CSAT/CES survey programs, analyze customer feedback for trends and pain points, develop CX improvement initiatives, create service blueprints, and collaborate with product, marketing, and support teams on experience alignment. A remote CX manager costs $1,400–$2,000/month through Marco compared to $7,500+/month for a U.S.-based equivalent.

What They'll Do

Key Responsibilities

The day-to-day work your Customer Experience Manager will own.

What They'll Bring

Skills & Qualifications

Core Tools & Technologies

Skills

Qualifications

Common Questions

Frequently Asked Questions

A Customer Experience Manager designs and optimizes the end-to-end customer journey — analyzing touchpoints, reducing friction, and implementing improvements that drive NPS, retention, and lifetime value. They typically work with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and live chat platforms, and are responsible for delivering measurable results that directly impact your business goals.

In the U.S., a Customer Experience Manager typically costs $7,500/month. Through Marco, you can hire a Customer Experience Manager from Latin America for $2,000/month, the Philippines for $1,400/month, or South Africa for $1,750/month — saving up to 81% while getting the same quality of work.

A Customer Experience Manager should have strong proficiency in journey mapping, CX analytics, NPS/CSAT measurement, process improvement, and cross-functional leadership. Experience with CX platforms like Qualtrics, Medallia, or Hotjar is valuable. Marco's vetting process tests for these skills plus English fluency, communication ability, and remote work readiness before matching candidates to your team.

Hiring a remote Customer Experience Manager through Marco lets you provide 24/7 customer coverage across time zones, with native or near-native English speakers who reduce response times and boost CSAT scores. Remote Customer Experience Managers also offer scheduling flexibility — many work US hours — and Marco handles vetting, onboarding, and ongoing support so you can focus on results, not recruitment.

Marco matches you with a pre-vetted Customer Experience Manager in as little as one week. Share your role requirements, review curated candidate profiles, conduct interviews with your top picks, and onboard your new hire — all with Marco's support. Every candidate is screened for technical skills, English proficiency, and cultural fit before you ever see their profile.

How It Works

Hire in 4 Simple Steps

From discovery call to hire in as little as three weeks.

Discovery Call

Marco's recruiters learn your company culture, role needs, and goals.

Recruit & Match

We send 2–3 pre-vetted candidates from our rigorously screened talent pool.

Meet Your Hire

Conduct video interviews. We handle scheduling, prep, and coordination.

Onboard & Scale

Your hire starts with Marco's elite training. Add more team members anytime.

Ready to hire a Customer Experience Manager?

Get matched with pre-vetted candidates in as little as one week. Save up to 70% compared to U.S. hiring.

Book A Call

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