Customer Service

Hire a Call Center Agent

High-volume calls handled with professionalism and care. Consistent, quality inbound and outbound support that protects your brand reputation.

Up to 85% savings

Remote

Full-time

Salary Intelligence

Monthly rates · USD · Based on market data

Junior

1–2 years experience

🌎 LatAm Save 75%

$600/mo

🇵🇭 Philippines Save 85%

$350/mo

🇿🇦 South Africa Save 78%

$500/mo

versus

🇺🇸 U.S. Average

$2,500/mo

Most Hired

Mid-Level

3–4 years experience

🌎 LatAm Save 75%

$750/mo

🇵🇭 Philippines Save 85%

$450/mo

🇿🇦 South Africa Save 78%

$650/mo

versus

🇺🇸 U.S. Average

$3,000/mo

Senior

5+ years experience

🌎 LatAm Save 75%

$1,100/mo

🇵🇭 Philippines Save 85%

$700/mo

🇿🇦 South Africa Save 78%

$950/mo

versus

🇺🇸 U.S. Average

$4,200/mo

Role overview

What does a Call Center Agent do?

Phone support still matters—and the voice on the other end of the line defines your brand. Marco's Call Center Agents handle inbound and outbound calls with the professionalism, warmth, and efficiency that keep customers coming back. From answering product questions and processing orders to handling complaints and conducting follow-up calls, they deliver consistent, high-quality phone support that scales.

What does a remote call center agent do? They handle inbound customer calls, process orders and returns, conduct outbound follow-up calls and surveys, document interactions in CRM systems like Zendesk or Salesforce, follow call scripts while adapting to customer needs, and meet daily volume and quality assurance targets. A remote call center agent costs $450–$750/month through Marco versus $3,000+/month for a U.S.-based agent.

What They'll Do

Key Responsibilities

The day-to-day work your Call Center Agent will own.

What They'll Bring

Skills & Qualifications

Core Tools & Technologies

Skills

Qualifications

Common Questions

Frequently Asked Questions

A Call Center Agent handles high-volume inbound and outbound calls — resolving customer inquiries, processing orders, escalating issues, and maintaining service level targets. They typically work with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and live chat platforms, and are responsible for delivering measurable results that directly impact your business goals.

In the U.S., a Call Center Agent typically costs $3,000/month. Through Marco, you can hire a Call Center Agent from Latin America for $750/month, the Philippines for $450/month, or South Africa for $650/month — saving up to 85% while getting the same quality of work.

A Call Center Agent should have strong proficiency in clear verbal communication, CRM systems, call handling procedures, de-escalation techniques, and multitasking. A friendly, patient demeanor and the ability to follow scripts while sounding natural are critical. Marco's vetting process tests for these skills plus English fluency, communication ability, and remote work readiness before matching candidates to your team.

Hiring a remote Call Center Agent through Marco lets you provide 24/7 customer coverage across time zones, with native or near-native English speakers who reduce response times and boost CSAT scores. Remote Call Center Agents also offer scheduling flexibility — many work US hours — and Marco handles vetting, onboarding, and ongoing support so you can focus on results, not recruitment.

Marco matches you with a pre-vetted Call Center Agent in as little as one week. Share your role requirements, review curated candidate profiles, conduct interviews with your top picks, and onboard your new hire — all with Marco's support. Every candidate is screened for technical skills, English proficiency, and cultural fit before you ever see their profile.

How It Works

Hire in 4 Simple Steps

From discovery call to hire in as little as three weeks.

Discovery Call

Marco's recruiters learn your company culture, role needs, and goals.

Recruit & Match

We send 2–3 pre-vetted candidates from our rigorously screened talent pool.

Meet Your Hire

Conduct video interviews. We handle scheduling, prep, and coordination.

Onboard & Scale

Your hire starts with Marco's elite training. Add more team members anytime.

Ready to hire a Call Center Agent?

Get matched with pre-vetted candidates in as little as one week. Save up to 70% compared to U.S. hiring.

Book A Call

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