Hire a Customer Success Manager

Acquiring a new customer costs 5–7x more than retaining one—which makes customer success one of the highest-leverage investments in your business. Marco's Customer Success Managers own the post-sale relationship, driving product adoption, managing renewals, identifying expansion opportunities, and turning satisfied customers into vocal advocates. They bring the strategic account management that reduces churn and grows net revenue retention.

What does a remote customer success manager do? They manage a portfolio of customer accounts, conduct regular business reviews, track health scores and engagement metrics in tools like Gainsight, ChurnZero, or HubSpot, identify upsell and cross-sell opportunities, manage renewal processes, and build customer advocacy programs. A remote CSM costs $1,000–$1,500/month through Marco versus $6,000+/month for a U.S.-based customer success manager.