Marco recruits Customer Support Representatives and Customer Success Managers. Support Reps handle frontline issue resolution, ticket management, and live chat, while Customer Success Managers focus on retention, upselling, and long-term client relationship management. All candidates are sourced from Latin America, South Africa, and the Philippines with experience supporting U.S. customers across various industries.

Customer service roles through Marco range from $900 to $1,800 per month depending on the role and region — up to 80% less than U.S. equivalents. A Customer Support Rep starts at $900/month (Philippines) or $1,300/month (LatAm), and a Customer Success Manager at $1,200/month (Philippines) or $1,800/month (LatAm). There are no upfront fees; you pay only when you hire.

Marco recruits from regions with exceptional bilingual talent. Latin American candidates offer native Spanish fluency alongside C2-level English (the highest proficiency level), making them ideal for companies serving both English and Spanish-speaking customers. South African and Filipino candidates bring strong English proficiency with additional language capabilities. Every candidate's language skills are rigorously verified through screening interviews and role-play scenarios.

Marco's customer service candidates are proficient in leading support platforms including Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub, Aircall, LiveChat, Help Scout, and Gorgias. We verify hands-on experience with your specific support stack during the recruitment process, ensuring candidates can handle tickets, live chats, and phone calls from day one.

Marco's 5-stage vetting process for customer service roles emphasizes empathy, patience, problem-solving speed, and professional communication. Candidates undergo simulated customer interactions, tone-of-voice evaluations, and scenario-based testing. We screen for experience handling high-volume ticket queues, de-escalation skills, and the ability to represent your brand professionally. Less than 1% of applicants pass all five stages.

The most common failures with offshore support are timezone misalignment, language barriers, and cultural disconnect. Marco solves all three: Latin American and South African talent works U.S. business hours (within 1-3 hours of Eastern Time), all candidates pass C2-level English screening, and professionals from these regions have strong cultural familiarity with U.S. customer expectations. Unlike traditional offshore models, every Marco hire is dedicated exclusively to your team.

Yes. Marco's pre-vetted talent network allows you to add customer service staff within 21 days, making it ideal for scaling during peak seasons, product launches, or rapid growth periods. You can start with a few support reps and expand as volume demands. Marco handles all payroll, compliance, and onboarding, so scaling doesn't add operational burden. Every hire comes with a 180-day free replacement guarantee.